Effective date: [DATE] · Last updated: [DATE]
These Terms of Service ("Terms") govern your use of chatcited.com (the "Site") and, together with a signed order or proposal ("Order"), the services provided by [COMPANY LEGAL NAME] ("ChatCited", "we", "us"), registered at [ADDRESS], company no. [REG NUMBER]. By using the Site or engaging our services, you accept these Terms.
ChatCited provides AI search visibility services: tracking via our Maark platform, citation gap analysis, source outreach, digital PR, and content asset production, as described in the applicable Order. Deliverables, tier, and scope are defined by the Order; these Terms fill in everything the Order doesn't.
Engagements run for an initial minimum term of 90 days, then continue month-to-month until cancelled with 30 days' written notice. Fees are billed monthly in advance and are non-refundable once a billing period has begun. Late payments may suspend services. Prices exclude VAT and applicable taxes.
For eligible tiers, if your brand is not cited by major AI engines for target prompts from your Citation Gap Map™ within 90 days of campaign start, we continue working at no additional service fee until it is. The guarantee requires that you remain current on payments and provide the cooperation described in your Order (approvals, access, and materials within agreed timeframes). The guarantee extends services; it does not create a right to a refund.
Where an Order includes category exclusivity, we will not accept a directly competing brand in the defined category while you are an active client on that tier. Exclusivity ends when the tier ends. Category definitions are set in the Order.
Client engagements include access to Maark for the duration of the engagement. Access is for your internal business use; you may not resell it, share credentials outside your organization, or scrape the platform. Access ends when the engagement ends, but you keep all reports and assets already delivered.
You warrant that the materials and claims you provide about your products are accurate and lawful, and that you hold the rights to content you give us. You are responsible for compliance of your own products and offers with applicable law.
Upon full payment, deliverables produced for you (citation assets, comparison pages, press materials) are yours. We retain ownership of Maark, our methods, templates, and know-how, including the CITED Method™ and Citation Gap Map™ formats. Placements on third-party sites are governed by those sites' terms; we cannot guarantee their permanence.
AI engines are third-party systems we do not control. Except for the Citation Guarantee above, we do not warrant specific rankings, citation volumes, traffic, or revenue outcomes. All work we deliver is real, disclosed, and earned — we do not purchase fake reviews or engage in deceptive placement.
To the maximum extent permitted by law, our aggregate liability arising out of an engagement is limited to the fees you paid us in the three months preceding the claim, and neither party is liable for indirect or consequential damages. Nothing limits liability for willful misconduct, gross negligence, or anything that cannot be limited by law.
Each party keeps the other's non-public information confidential. Personal data is handled per our Privacy Policy. We may name you as a client and describe aggregate results only with your written approval.
These Terms are governed by the laws of [JURISDICTION]. Disputes go to the courts of [VENUE], after a good-faith attempt to resolve them directly. If any provision is unenforceable, the rest remain in effect. We may update these Terms; continued use after notice constitutes acceptance.